Need to change something in your order?
If your order has not yet been dispatched, you can make changes yourself, no need to contact us.
We offer a self-service order editing tool that lets you update your order directly. Changes can only be made while your order is unfulfilled. Once it has been picked, packed, or is in transit, no further changes can be made.
How to access order editing
There are three ways to access the order editing tool:
1. Chat box on our website
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Open the "Chat to us" box on any page of equippedgym.co.uk
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Select "Track and manage my order"
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Follow the prompts to find your order and make changes
2. Thank you page
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After placing your order, the order confirmation (thank you) page includes a direct link to manage your order
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Use this immediately after checkout if you need to make a quick change
3. Shop app
- If you have a Shop app account, you can access and manage your Equipped Gym orders directly through the app
What can you change?
Once you access your order, the following changes are available:
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Delivery address — update where your order will be sent
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Contact details — change your phone number or email address
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Add items — add further products to your existing order
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Remove items — take a product off your order before it is packed
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Swap variants — exchange a product for a different size or variant
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Cancel the order — cancel in full before fulfilment
Adding items — payment
If you add items to your order, we will send you a payment link to cover the difference in price. Your order will not be updated until payment has been completed.
Important: editing deadline
Order editing is only available while your order is unfulfilled.
Once our warehouse team has begun picking and packing your order, or if your order is already in transit, the self-service editing tool will no longer be available and changes cannot be made.
If you need to make an urgent change and the editing option is no longer showing, contact us via the chat box on our website and we will do what we can, but we cannot guarantee changes at that stage.