Choosing a Delivery Day, Holding Your Order and Faster Delivery
When will my order arrive?
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Orders placed before 8am on a working day are dispatched the same day. Orders placed after 8am, at the weekend or on a bank holiday are dispatched the next working day. Orders placed after 8am on a Friday are dispatched on Monday.
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Parcels (under 100kg) usually arrive the working day after dispatch.
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Pallets (over 100kg) usually arrive 2 working days after dispatch.
So a flooring order placed after 8am on a Monday is normally dispatched Tuesday and delivered Thursday. One placed after 8am on a Friday is dispatched Monday and delivered Wednesday. Scottish Highlands, Scottish islands, Isle of Wight, Isle of Man, Channel Islands and Northern Ireland take 5 to 7 working days after dispatch. Delivery days are courier estimates and can't be guaranteed, so please don't book a fitter for the delivery day itself.
Standard deliveries are Monday to Friday
Our couriers deliver on working days as standard. There are no Sunday or bank holiday deliveries. Saturday delivery is available as a special service for pallet orders (see below).
Can I choose the day?
Yes, in most cases.
Before you order: add a note at checkout with the day you'd like, or message us straight after ordering. Please tell us as soon as possible, ideally before dispatch.
After you order, before dispatch: message us with the date you want. If it's 5 or more working days away, we'll put your order on hold and dispatch it 2 working days before your chosen date (1 working day for parcels). If it's sooner than that, we'll arrange the date with the courier and confirm it with you.
After dispatch: we'll ask the courier to move the delivery and confirm once they've updated it. Couriers normally accommodate this, but a change can't be guaranteed, and we can't change a delivery the evening before because the pallet is already loaded.
Holding an order
If you're not ready for your flooring yet, for example while a garage or garden room is being finished, we can hold your order in our warehouse and release it when you are. Just order as normal and message us with your order number and the date you'd like it. Let us know a few days before you want it released so we can book the courier.
Can I pick a time slot?
No. The couriers set the delivery time, so we can't offer timed or morning-only deliveries. On the day of delivery you'll receive a delivery window by text or email: DPD and DX Express give a 2-hour window, and the pallet courier sends its window on the day. We're happy to pass on a preference, and drivers often try to help, but it isn't guaranteed. Drivers can't phone ahead at a set time either.
Next-day and Saturday delivery
Our standard service is already next working day for parcels.
Saturday pallet delivery is a special service with a £79 delivery charge in place of the standard delivery charge. It can't be selected at checkout. Contact us before ordering with the products, quantities and delivery address, and we'll set up your order and send you a payment link. A pallet dispatched on a Friday can be delivered the next day. Saturday delivery isn't available for parcels.
For a faster pallet service on a weekday, contact us before you order with the products, quantities and postcode. We'll tell you what's possible and what it costs. Please don't rely on a faster service being available after the order has been placed.
Changing your address or phone number
Before dispatch, you can change your delivery address and contact details yourself through the order editing tool. See How to Change Something in Your Order. After dispatch, message us and we'll ask the courier, but changes aren't guaranteed once a pallet is on its way.
