Shipping & Delivery Information

Shipping & Delivery Information#

This is the summary. For more detail see:

• Parcel or Pallet? How Your Order Is Shipped and Tracked

• Pallet Deliveries: Lorry Access, Kerbside Delivery and What to Expect

• Choosing a Delivery Day, Holding Your Order and Faster Delivery

• Delivery Costs and the £300 Free Delivery Threshold

Dispatch#

• Orders placed before 8am on a working day are dispatched the same day.

• Orders placed after 8am are dispatched the next working day.

• Orders placed after 8am on a Friday are usually dispatched on Monday, although we dispatch as many as we can the same day.

• Orders placed at the weekend or on a bank holiday are dispatched the next working day. Our office is closed on Saturdays, Sundays and bank holidays.

Delivery Times After Dispatch#

• Parcels (orders under 100kg, by DPD, DX Express or DX Freight): next working day.

• Pallets (orders over 100kg, on the Pall-Ex network, delivered by Reddo Transport): 2 working days.

• Scottish Highlands, islands and Northern Ireland: around 5 working days.

Examples (UK Mainland)#

Delivery days are courier estimates and are not guaranteed. Your tracking will show the due date once your order is dispatched. Items in the same order may arrive on different days.

Delivery Windows#

• DPD: a 1-hour delivery window by email or SMS on the day, with safe-place and neighbour options on their tracking page.

• DX Express and pallet deliveries: a 2-hour delivery window by email or SMS on the day.

• DX Freight: delivery between 7am and 6pm, with no 2-hour window.

Deliveries are Monday to Friday. We can't offer timed deliveries.

Pallet Deliveries#

• Pallets are delivered on a rigid lorry with a tail-lift, roughly the size of a standard bin lorry. We don't use articulated lorries.

• After a pallet order we'll message you to ask whether a large lorry can reach your address. If access is restricted (for example a narrow lane or low bridge), let us know and we can arrange a smaller 7.5-tonne vehicle at no extra cost, even after your order has been dispatched.

• Pallets are unloaded by pallet truck to kerbside only. We can't deliver inside, up stairs or steps, or over gravel or loose stone, so a solid surface is needed.

• Someone must be present to receive the delivery. Redelivery, return and storage charges may apply if delivery fails because of access problems or no one being present.

Changing a Pallet Delivery Date#

If you need your pallet delivered on a later date, contact us as soon as possible. If your order hasn't been dispatched yet and your date is at least 5 working days away, we'll hold the order and dispatch it 2 working days before your chosen date. Otherwise, our team will arrange the new date with the courier and confirm it with you.

Free Delivery#

Orders over £300 qualify for free UK mainland delivery automatically at checkout.

For orders under £300, delivery is charged once per order based on the weight and size of everything in it, from £7.99 for small parcels to £59.99 for a pallet. The charge is shown under the Add to basket button and at checkout.

Order Tracking#

Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery status.

If your tracking hasn't updated: please allow 2 working days for a new scan. If there's still no update after that, contact us and we'll check with the courier.

Missing or Damaged Deliveries#

If your parcel shows as delivered but you haven't received it:

• Check with neighbours or building reception

• Check any alternative safe places your courier might have left it

• Contact us within 48 hours and we'll investigate with the courier

If your items arrived damaged:

• Report it within 48 hours of delivery

• Send photos of the damage, showing both the item and the packaging, with your order number

• We'll review your photos and confirm the next steps

If connectors or ramps seem to be missing from a flooring pallet: check the plastic pouch tucked against the side of the stack, inside the black wrap.

Collection from Our Showroom#

You can collect orders from our showroom to save on delivery costs:

Equipped Gym
Unit N, Alanbrooke Business Park
Topcliffe
YO7 3SE

Please order and pay online first, as we don't have card payment facilities on site, and wait for your order confirmation email before collecting. Collections are available Monday to Friday, 7am to 4pm. We're closed on Saturdays, Sundays and bank holidays, but weekend collections may be possible by appointment, so contact us in advance to arrange.

Delivering Outside the UK#

Website orders are for UK addresses only. If you're outside the UK, contact us with the products you need and your delivery address and we'll look into it for you.