Returns & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Change of Mind Returns
If you've changed your mind about a purchase (including ordering by accident, ordering the wrong product or the wrong size) and the order has already been dispatched, you are responsible for returning it to our return address or dropping it off to us in store.
Your refund will be processed to the original payment method after we inspect the returned goods. If the order has already been dispatched, your refund will be processed minus any outbound or return shipping costs we have incurred. This includes the delivery cost of an order that qualified for free delivery.
Items must be:
- In the same condition as received
- Unused
- In their original packaging
If you need a different size or product, the quickest route is to return the item and place a new order for the right one.
Arranging the Return
You can book your own courier (for parcels, a service such as Parcel2Go; for pallets, a pallet network such as Palletways Online), or we can arrange a collection for you.
If we arrange the collection, we'll quote the cost before booking and deduct it from your refund. As a guide, a single boxed item such as a bench is around £29 and a pallet collection is around £80, depending on your location. Items need to be packed in their original boxes, or stacked and ready for the driver to wrap and palletise, before the collection date. The courier may send a text with an estimated time, but this isn't guaranteed, so please make sure someone is available on the day.
Each returned order is refunded separately. We can't combine a return with a new purchase, or use returned items to increase the bulk discount on a new order.
Faulty or Wrong Items
If you've received a wrong or defective product, we will cover the cost of return postage and email you a shipping label to print and attach to the parcel, or arrange a collection at our cost.
Where only part of a product is affected, for example a missing fixing or one damaged shelf, we'll usually send the replacement part rather than ask for a return. If a damaged flooring tile has already been installed, we can offer a replacement tile or, by agreement, a partial refund instead.
Important: Items sent back to us without first requesting a return will not be accepted.
How to Start a Return
Contact us via our online contact form, the chat box on our website, or reply to your order confirmation email with:
- Your order number
- Which item(s) you want to return
- Reason for return (faulty, wrong item or change of mind)
Return Address
Equipped Gym
Unit N, Alanbrooke Business Park
Topcliffe
YO7 3SE
Damages and Issues
Please inspect your order on delivery. If an item is damaged, defective or wrong, contact us within 48 hours of delivery with photos of the item and packaging and your order number. We'll review your photos and confirm the next steps.
What We Can't Accept
- Returns of sample items, unless faulty
- Returns of defect stock or factory seconds because of the imperfections described on the product page
- Returns after the 30-day window
Sale items can be returned under this policy. These exclusions do not affect your statutory rights.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refund Processing
We'll let you know once we've received and inspected your return, and whether the refund has been approved.
If approved, you'll be refunded to your original payment method within 5 to 7 working days. Your bank or card provider may take a few more days to show the refund, so allow up to 10 working days before chasing. Orders paid through eBay or PayPal are refunded through that platform. Cancelled orders that haven't been dispatched are refunded in full automatically.
Free Delivery & Partial Returns
Orders over £300 (including VAT) qualify for free standard delivery to the UK mainland. Free delivery is based on the final value of the order you keep.
If part of an order is returned for a refund and the value you keep falls below the £300 free delivery threshold, we may deduct the original delivery cost from the refund. This is the delivery charge that would have applied at the time of purchase had the order been below the threshold, based on the weight, size and delivery location of the original order.
This applies to partial returns, cancelled items, refused deliveries, and exchanges where the revised order total no longer qualifies for free delivery.
Any deduction will be shown clearly in your refund confirmation.
