Equipped Gym Product Guarantee

All our products are designed and manufactured to a highest of standards with frequent quality check and product test assessments to ensure we always deliver a quality service. All new items are covered by a one-year warranty from the date of order. This means that during the 12-month period we will repair or replace products that are defective due to faulty materials or workmanship under normal use and proper maintenance. The following steps will be taken depending on the issue. 

1. Exchange with a replacement
2. Replace any broken parts
3. Repair the product
4. Offer a refund

The warranty does not cover items subject to wear and tear such as rust, paint chipping, fabric tears or any other issues which could have occurred due to user error, negligence, weather, theft or loss or improper cleaning or storage of the product. No products should be used or stored outside, and chemical solution should not be sprayed directly onto the product as this can cause rust or remove paint, ceramic coating, ionised or chromed finish.

Warranty on any item will be void if used incorrectly, if you are unsure on how to use an item correctly, please contact our customer service at sales@equippedgym.co.uk or follow our care information below.

Barbells

Any Equipped Gym barbells will not be repaired or replaced under warranty if they are used incorrectly. This includes dropping the barbell unloaded or loaded with tri grip or iron plates, dropping the bar onto benches, jammer or spotter arms or pins or the use of the bar for rack pulls. A shock absorbing flooring must be used of over 20mm thickness, no stable matting. It is recommended to lower the bar to the ground in a controlled manner to avoid unnecessary forces on the bar and to use human spotters for safety also. When doing overhead work we always recommend using 30mm thickness shock absorbing flooring along with Equipped Gym bumper plates. In a commercial environment where a barbell gets extensive use we advise to replace bars regularly. To avoid rust, chalk should always be cleaned from the knurling and dried from sweat after every use. All barbells are covered for one-year except for negligence, accidents or normal wear and tear. The warranty is not transferable and can only be replaced once meaning the replacement is void from any further warranties.

Weight Plates

Any Equipped Gym weight plates will be covered for one-year against any splitting should they be used correctly. Warranty does not cover any cosmetic flaws/defects which do not affect the use of the plates. If performing Olympic lifts from the floor such as the deadlift then bumper plates is a must over Tri Grip plates and not doing so will void any warranty on tri grip plates. Bumper plates should be used on a gym specific rubber flooring of over 20mm in thickness for general use or 30mm+ for any exercises which involve high impact on the plates such as being dropped from hip height. All plates are covered for one-year except for negligence, accidents or normal wear and tear. The warranty is not transferable and can only be replaced once meaning the replacement is void from any further warranties. 

To obtain warranty service, please email sales@equippedgym.co.uk including full details of the issue including picture/videos if possible.