Delivery Information

Orders over £300 qualify for free delivery to the UK mainland

Dispatch

• Orders placed before 8am on a working day are dispatched the same day.
• Orders placed after 8am are dispatched the next working day.
• Orders placed after 8am on a Friday are dispatched on Monday (Tuesday if Monday is a bank holiday).
• Our office is closed on Saturdays, Sundays and bank holidays. Orders placed then are dispatched the next working day.

Delivery Times After Dispatch

• Parcels (under 100kg, shown at checkout as UK Mainland) via DPD, DX Express or DX Freight: next working day.
• Pallets (over 100kg, shown at checkout as Tracked Pallet Delivery) via Pall-Ex or Palletways: 2 working days.
• Scottish Highlands, Scottish islands, Isle of Wight, Isle of Man, Channel Islands and Northern Ireland: 5 to 7 working days.

Examples (UK Mainland)

Delivery days are courier estimates and are not guaranteed. We use external couriers and will help with any issues, but we are not responsible for courier delays. Items in the same order may arrive on different days. Standard deliveries are Monday to Friday.

Saturday Pallet Delivery

Saturday delivery is a special service for pallet orders, with a £79 delivery charge in place of the standard delivery charge. It can't be selected at checkout. Contact us before ordering with the products, quantities and delivery address, and we'll set up your order and send you a payment link. A pallet dispatched on a Friday can be delivered the next day. Saturday delivery isn't available for parcels.

Tracking and Delivery Windows

• You'll receive a dispatch email with your tracking link (please check your spam folder).
• DPD and DX Express: a 2-hour delivery window by email or SMS on the day.
• Pallet deliveries: the courier sends a delivery window by text or email on the day of delivery. If your tracking shows delivery today but no window has arrived by mid-morning, message us and we'll chase the courier for you.
• DX Freight: delivery between 7am and 6pm, with no 2-hour window.
• Someone should be available to receive your delivery. If you'd like a pallet left without a signature, contact us before the delivery day and we'll arrange a leave safe instruction with the courier. Goods left safe are at your own risk.
• If you need next-day delivery on a pallet order, please contact us before ordering.

Pallet Deliveries

• Pallets are delivered on a rigid lorry with a tail-lift, roughly the size of a standard bin lorry. We don't use articulated lorries.
• If access to your address is restricted (for example a narrow lane or low bridge), let us know and we can arrange a smaller 7.5-tonne vehicle at no extra cost, even after your order has been dispatched.
• Pallets are unloaded by pallet truck to kerbside only. We can't deliver inside, up stairs or steps, or over gravel or loose stone, so a solid surface is needed.
• Someone must be present to receive the delivery, unless you've arranged a leave safe instruction with us in advance.

By ordering, you agree to provide accurate contact details and be available on the delivery date. You must ensure suitable access for delivery. Redelivery, return and storage charges may apply if delivery fails because your address is inaccessible or no one is present when the driver arrives.

Changing a Pallet Delivery Date

If you need your pallet delivered on a later date, contact us as soon as possible. If your order hasn't been dispatched yet and your date is at least 5 working days away, we'll hold the order and dispatch it 2 working days before your chosen date. Otherwise, our team will arrange the new date with the courier and confirm it with you.

Damages

Please check your order on delivery and report any damage within 48 hours, with photos of the item and packaging and your order number. We'll review your photos and confirm the next steps. Failure to report damage within this time may affect claims.

Collections from Our Warehouse

You can collect your order from Unit N, Alanbrooke Business Park, Topcliffe, YO7 3SE, Monday to Friday, 7am to 4pm. Please wait for your order confirmation email before collecting, and let us know when you're coming so we can have your order ready.

We're closed on Saturdays, Sundays and bank holidays, but weekend collections may be possible by appointment, so contact us in advance to arrange.

Delivering Outside the UK

Website orders are for UK addresses only. If you're outside the UK, contact us with the products you need and your delivery address and we'll look into it for you.

We strongly recommend contacting us with any questions or special delivery requirements before ordering.