We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Change of Mind Returns
If you've changed your mind about a purchase (including ordering by accident or ordering the wrong product) and the order has already been dispatched, you are responsible for returning it to our return address or dropping it off to us in store. Your refund will be processed to the original payment method after we've inspected the returned goods. If the order has already been dispatched, your refund will be processed minus any outbound or return shipping costs we have incurred.
Items must be in the same condition as received, unused and in their original packaging.
Faulty or Wrong Items
If you've received a wrong or defective product, we will cover the cost of return postage and email you a shipping label to print and attach to the parcel.
Items sent back to us without first requesting a return will not be accepted.
How to Start a Return
Contact us via our online contact form or reply to your order confirmation email with your order number, the item(s) you want to return, and the reason (faulty, wrong item or change of mind).
Return address: Equipped Gym, Unit N, Alanbrooke Business Park, Topcliffe, YO7 3SE.
Damages and Issues
Please inspect your order on delivery. If an item is damaged, defective or wrong, contact us within 48 hours of delivery with photos of the item and packaging and your order number. We'll review your photos and confirm the next steps.
What We Can't Accept
- Returns of sample items, unless faulty
- Returns of defect stock or factory seconds because of the imperfections described on the product page
- Returns after the 30-day window
Sale items can be returned under this policy. These exclusions do not affect your statutory rights.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. If approved, you'll be refunded to your original payment method within 5 to 7 working days. Your bank or card provider may take additional time to show the refund.
Free Delivery and Partial Returns
Orders over £300 (including VAT) qualify for free standard delivery to the UK mainland. Free delivery is based on the final value of the order you keep.
If you return part of an order and the value you keep falls below the £300 free delivery threshold, we may deduct the original delivery cost from your refund. This is the delivery charge that would have applied at the time of purchase had the order been below the threshold, based on the weight, size and delivery location of the original order.
This applies to partial returns, cancelled items, refused deliveries, and exchanges where the revised order total no longer qualifies for free delivery. Any deduction will be shown clearly in your refund confirmation.
