Payment Methods & Checkout Help

Payment Methods & Checkout Help#

Accepted Payment Methods#

We accept the following payment methods at checkout:

• Credit & Debit Cards: Visa, Mastercard, American Express, Maestro

• PayPal: Pay securely with your PayPal account

• Apple Pay / Google Pay: Quick checkout with your mobile wallet

• Klarna, Shop Pay, Clearpay

Is My Payment Secure?#

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details on our system.

Your payment information is handled by trusted payment processors who are PCI DSS compliant (Payment Card Industry Data Security Standard).

Payment Failed - What Now?#

If your payment fails at checkout:

1. Check your card details - Ensure card number, expiry date, and CVV are correct

2. Check with your bank - Your bank may have declined the transaction (insufficient funds, daily limit reached, or fraud protection)

3. Try a different payment method - Use another card or PayPal

4. Contact us - If the problem persists, email us at office@equippedgym.co.uk and we can process your order manually

Common reasons for payment failure:

• Incorrect billing address

• Card expired

• Daily spending limit reached

• International card restrictions

• Bank fraud protection triggered

Can I Split Payment Across Multiple Methods?#

No, we can only accept one payment method per order. If you need to split payment for a large order, contact us and we may be able to arrange this manually.

Invoices for Businesses#

If you're a business and require a VAT invoice, check your order confirmation and 'Download VAT invoice'

Alternatively, contact us before ordering if you need specific invoicing arrangements.

Do You Store My Card Details?#

We do not store your full card details. Payment information is securely handled by our payment processors. If you create an account, you can choose to save payment methods for faster checkout in future (managed securely by our payment gateway, not us).

Currency & Pricing#

All prices on our website are in GBP (£) and include VAT where applicable.

Payment Issues During Checkout#

"Payment processing error" message:

• Refresh the page and try again

• Clear your browser cache and cookies

• Try a different browser or device

• Contact us if the issue persists

Refund Processing Time#

Once we approve a refund, it's processed to your original payment method within 5-7 business days. Your bank may take additional time to show the refund in your account (typically 3-5 working days).

Need More Help?#

If you're experiencing payment issues or have questions not covered here, contact us:

• Email: office@equippedgym.co.uk

• Phone: 01845 626150 (Mon-Fri, 9am-5pm)